Dear Jack and Eric,
Kindly request you to wait to close an topic till its really gets resolved to the candidate.
I do see a pattern here, Jack responds every question asking to send email and himself mark 'answer accepted' then Eric closes post in 4 days.
Reality is, Jack haven't responded to email and issue not resolved but closed by Eric.
Example please refer 8337
I do see many posts are having similar pattern, accept by Jack and close by Eric without resolving issues.
I do agree there may be many requests and need time to resolve but closing candidate request without resolution is not right approach. Hope you understand.