OpsCenter Backup sync to location stuck in progress

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a.gheshlaghy_177282 asked Aug 23, '20 a.gheshlaghy_177282 commented Aug 24, '20

OpsCenter Backup sync to location stuck in progress

Hi

i am trying to test opscenter backup service, Sync to location in backup gets stuck in progress status and it never finishes but when i reset related agents and rerun backup, it finishes within 2minutes.

i have less than 2gigabytes of data .

for clarification i have tested it many times, most of the times it gets stuck and it never finishes.
Nodes that are in progress status are different every time, investigated agents logs and no error appears.

opscenter backup

1598222797659.png (9.4 KiB)

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Answer 1 · 2020-08-24T00:14:59Z

Erick Ramirez answered Aug 24, '20 a.gheshlaghy_177282 commented Aug 24, '20

The symptoms you described indicates that you have an environmental issue.

You can try and enable debugging on the agents by setting this line in /etc/datastax-agent/log4j.properties:

log4j.rootLogger=INFO,R,stdout

to

log4j.rootLogger=DEBUG,R,stdout

Note that this requires an agent restart for the changes to take effect.

This issue with your environment will be difficult to troubleshoot your problem in a Q&A forum format so if you require assistance, please log a ticket with DataStax Support (requires a valid subscription) so one of our engineers can assist you directly. Cheers!

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a.gheshlaghy_177282 · Aug 24, 2020 at 12:16 PM

Thanks for the hint,unfortunately i don't have subscription and just evaluating the product.

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