When try to connect the connection never occurs.
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You haven't provided any actionable information for me to provide a meaningful response.
In any case, we're not part of the team that supports the Astra service so I don't have access to troubleshoot your account.
If you run into any issues accessing your database instance or require assistance, click on the Get Help link at the top right of the Astra web UI then click on the Create Support Request button and one of our service engineers will assist you. Cheers!
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