I've sat the Administrator exam on Monday(20th) and it was mentioned that the results will come in less than 24h.
So far no results.
I tried filing a general ticket via the Academy website, it didn't seem like it created a ticket.
I tried creating a website issue ticket via the website and it did create a ticket to which nobody answerd(2479) although it was mentioned that someone will reply within a business day(next day if it's evening Pacific time).
I asked in the channel of the developer workshop if anyone can help and I was told that I will be receiving an answer by the end of the day. Nothing happened.
I asked again and I was told to send an email to
email@example.com and so I did . Nobody replied.
In the old site, in the activity, I was seeing the exam. In the new one, I'm no longer seeing it. It feels like it dissapeared.
This is beginning to be quite dissapointing as I have no idea what is going on.
Since people are taking the time and maybe even time off from work to study, taking time to cleanup the exam area to be in line with the proctor rules, accepting invasive proctors on the computer ( for me it was even scarier because when he had to reload their site a few times, for a brief second, my investment account token was visible in the bar and I couldn't change it until my exam was done ) then going through an actual exam which could turn out either way, I feel it's not the best experience to not fully focus on providing the exam results to provide closure.
I feel like the overall exam experience has been ruined.
The happiness in getting a pass has mostly turned to frustration and the unhappiness in getting a fail will probably add to the frustration because, for both cases, for the past 4 days, even in the middle of the night I woke up to check my phone for an email and the website for closure. Any exam has a psychological toll and should be treated with the highest priority in my eyes.
I've been a fan of the Datastax company, events, products and community for a long time and it's hard to change this but I could really use some help in getting closure on this. And, reading the forums, many others.