PLANNED MAINTENANCE

Hello, DataStax Community!

We want to make you aware of a few operational updates which will be carried out on the site. We are working hard to streamline the login process to integrate with other DataStax resources. As such, you will soon be prompted to update your password. Please note that your username will remain the same.

As we work to improve your user experience, please be aware that login to the DataStax Community will be unavailable for a few hours on:

  • Wednesday, July 15 16:00 PDT | 19:00 EDT | 20:00 BRT
  • Thursday, July 16 00:00 BST | 01:00 CEST | 04:30 IST | 07:00 CST | 09:00 AEST

For more info, check out the FAQ page. Thank you for being a valued member of our community.


question

kalykanc_180962 avatar image
kalykanc_180962 asked ·

how do I create an account to sign in to support to submit a ticket?

I already have a account for DataStax Academy, I was able to access all the courses. When I try to sign in to support it shows invalid username or password.

All I want to know how to create an account with my company email to sign in to support to create a ticket or follow a ticket created by my team. Could someone can help me with this?

account creationaccount
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1 Answer

Erick Ramirez avatar image
Erick Ramirez answered ·

@kalykanc_180962 access to DataStax Support is available to paying customers who have a valid DataStax subscription. If your company has an active subscription, the Support accounts are automatically setup based on the technical contacts nominated by the account holder in your organisation. Cheers!

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