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ioana.eth avatar image
ioana.eth asked Erick Ramirez edited

Getting a blank screen after logging in to Astra DB

Hello,

I signed up on Datastax 2 days ago to begin using astraDB, and ever since, after logging in on my desktop (Windows 10) on : auth.cloud.datastax.com using Chrome or Firefox, I have a blank page.

If I log in using Chrome on my mobile, I have a page that displays, but badly.

Could you tell me why my page is blank after login?

Thank you

astra db
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1 Answer

Erick Ramirez avatar image
Erick Ramirez answered Erick Ramirez edited

Sorry to hear that you're having issues logging into Astra. I've tried to replicate your issue on Surface Pro and a Surface Laptop using both Chrome and MS Edge but I didn't have any issues logging in.

It appears there's something about your environment that's preventing access to the site. Things we are aware that interfere with the widgets on the site are:

  • ad blockers
  • firewall
  • VPN rules

Please try temporarily disabling them or connecting using a different network (hotspot on a phone) just to isolate the issue. Let us know if you continue to have issues and we'd be happy to help. Cheers!

[EDIT] In addition to what I posted, please have a look at the Javascript console on your browser and look for any errors. It would be great if you could post those errors so we could review them for clues as to why the site isn't working on your machine. Cheers!

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