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jzheng@freedommobile.ca avatar image
jzheng@freedommobile.ca asked Erick Ramirez commented

Request to delete Astra account and all data

Hi there,

I want to delete my Datastax account and all the information associated with it. How can I process this?

account help
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Erick Ramirez avatar image
Erick Ramirez answered Erick Ramirez commented

Sorry to see you go. I noted that you've only just joined DataStax Community so this is your one and only post.

I can delete your account but you don't really have any data on it so perhaps I misunderstood your request. Can you please confirm? Cheers!

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Hi,

Thank you for your quick response. The account or service I used under this username (jzheng@freedommobile.ca) is actually DataStax Astra Cassandra-as-a-Service. I wanted delete my account and information on that platform but I had no success. That's why joined this community seeking for help.

Would you able to help me delete all the information I have at DataStax?

Thank you

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Erick Ramirez avatar image Erick Ramirez ♦♦ jzheng@freedommobile.ca ·

Let me get in contact with the team that manages Astra.

Just so you are aware, this Community site uses the Astra single-signon (SSO) so once they delete your Astra account, your Community account will also cease to work and you won't get any further notifications. Cheers!

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That is so helpful. Thank you so much for your quick turn around on this.

Cheers.

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Erick Ramirez avatar image Erick Ramirez ♦♦ jzheng@freedommobile.ca ·

Could you confirm that you've tried to request deletion through the Astra Help Center and clicking on the Create Support Request button?

Hint: Click on the button to the left of your profile in the top right of the Astra dashboard screen.

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Hello,

I just submitted a request.

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